Effective Date: April 15, 2025
At Palmetto Peptides, we are committed to ensuring that your orders are delivered promptly, securely, and with full transparency. This Shipping Policy outlines our process, delivery timelines, and key terms.
Shipping Destinations
We currently ship to addresses within the United States and to select international destinations, subject to local laws and regulations.
Certain products may be subject to shipping restrictions based on destination-specific regulations. If your order cannot be shipped, our team will promptly notify you.
Processing and Delivery
- Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and holidays.
- Delivery times vary depending on your location and selected shipping method. Estimated delivery dates will be displayed at checkout but are not guaranteed.
- Palmetto Peptides is not responsible for delays caused by carriers, customs, or unforeseen events such as severe weather or labor strikes.
Shipping Costs
- Shipping fees are calculated at checkout based on the total order weight, destination, and selected shipping method.
- Free or discounted shipping may be offered for qualifying orders and will be clearly indicated during checkout.
Order Tracking
Once your order has shipped, you will receive a tracking number via email to monitor your shipment’s progress.
If you do not receive tracking information or experience any delivery issues, please contact us at hello@palmettopeptides.com.
Lost or Damaged Shipments
If your order is lost or arrives damaged, please notify us within 7 days of the expected delivery date.
We will work directly with the carrier to resolve the issue as quickly as possible.
For damaged items, please include photos of the product and packaging when contacting our support team to assist with claims.
Storage Requirements
Some peptide products require specific storage conditions (such as refrigeration). Please ensure that all products are stored properly upon receipt to maintain their integrity and quality.
Contact Us
For any shipping-related questions or concerns, please contact us at:
Email: hello@palmettopeptides.com
Address: Palmetto Peptides, 460 King Street, Suite 200 #1038, Charleston, SC 29403